Refund policy
Every Jesus Art Co. physical product is made to order after you place your order. Please review the artwork, size, style, frame colour and delivery address carefully before completing checkout.
Damaged, defective or incorrect products
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us at support@jesusartco.com within 30 days of delivery.
Please include:
- your order number;
- a description of the problem;
- clear photographs showing the entire product and the issue; and
- photographs of the packaging and shipping label when the item was damaged in transit or the wrong item was delivered.
After we verify the issue, we will provide an appropriate remedy, normally a replacement at no additional cost or a refund to the original payment method. Do not send an item back unless we give you written return instructions. Damaged or defective products normally do not need to be returned.
Made-to-order products and change of mind
Because our products are made specifically for each order, we do not accept returns or exchanges when:
- you change your mind;
- you select the wrong size, style or frame colour;
- the product does not fit your room or personal preference; or
- there are minor colour differences caused by screen settings, lighting or the normal printing process.
This does not limit any rights that cannot legally be excluded.
Cancellations and order changes
Contact support@jesusartco.com immediately if you need to cancel an order or change its delivery address. We can cancel or edit an order only before production begins. Once an order has entered production, cancellation and changes are not guaranteed and may no longer be possible.
Changing or cancelling an order in another system does not automatically stop production. A cancellation is complete only when we confirm it in writing.
Incorrect or incomplete delivery addresses
You are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because the address supplied at checkout was incorrect or incomplete, a free replacement or reshipment is not guaranteed. We may offer a replacement or reshipment at your cost.
Lost or delayed shipments
If tracking has not updated for an unusual period or your order has not arrived, contact us so we can investigate with the carrier and fulfilment provider. A shipment is not treated as lost solely because it arrives later than an estimated delivery date. When the carrier or fulfilment provider confirms that a shipment is lost, we will provide an appropriate replacement or refund.
Refund timing
Approved refunds are issued to the original payment method. After we process a refund, your bank or card issuer may need additional time to post it to your account. Original shipping charges are non-refundable, although standard US shipping is currently provided free of charge.
Contact us
Email support@jesusartco.com with your order number before attempting any return.