Shipping policy
Jesus Art Co. currently accepts orders for delivery to eligible United States addresses available at checkout. We offer free tracked standard shipping on all eligible orders.
Made-to-order production
Our canvas artwork is made to order. Production begins after your order is accepted and payment is confirmed. Production time is separate from carrier transit time.
Delivery dates shown in order communications are estimates, not guarantees. Production or delivery can take longer during holidays, periods of high demand, severe weather, carrier disruption, address verification or other events outside our reasonable control.
Tracking
We will send tracking information to the email address used at checkout after your order ships. Tracking can take up to 48 hours to show movement after a shipping label is created.
Delivery addresses
Please review your name, apartment or unit number, street address, city, state and ZIP code before placing your order. Contact support@jesusartco.com immediately if an address needs to be corrected. We cannot guarantee changes after production begins or a shipping label is created.
If an order is returned, delayed or lost because the delivery address supplied by the customer was incorrect or incomplete, a free replacement is not guaranteed. Additional production or shipping charges may apply.
Multiple packages
Items in the same order may be produced or shipped separately. You may receive more than one package and more than one tracking number without an additional shipping charge.
Delays and lost shipments
If tracking has not updated for an unusual period or your order is substantially overdue, contact us with your order number. We will review the tracking information and investigate with the carrier and fulfilment provider. If the shipment is confirmed lost and the address was correct, we will provide an appropriate replacement or refund.
Damage in transit
If an item arrives damaged, contact support@jesusartco.com within 30 days of delivery. Include your order number and clear photographs of the product, packaging and shipping label. Keep the item and packaging until we complete our review. Do not return it unless we provide written instructions.
Countries not currently served
The initial store launch is limited to the United States. If checkout does not offer delivery to your address, we are not currently able to accept the order. Additional countries may be added after fulfilment and tax requirements have been validated.
Contact us
For shipping questions, email support@jesusartco.com.